The policy in full
How your data is handled
Plain wording, section by section. Where this policy refers to enquiries, that means messages sent through the website or by email.
Data we collect
When you send an enquiry, we collect the information you provide, such as your name, organisation, email address and the contents of your message, including any attachments you choose to send.
The website may also collect technical information such as browser type, pages visited and approximate location, through server logs and any analytics described in our Cookie Policy.
We do not collect personal data through forms for any other purpose than responding to enquiries or operating the website.
How we use personal data
We use enquiry information to respond to your message, assess whether we can help, and, if you proceed, to plan and deliver agreed work.
Technical information is used to operate, secure and improve the website, including keeping the site available and understanding where it needs fixing.
We do not sell personal data, and we do not use it for unsolicited marketing. Where a legal obligation requires us to retain or disclose information, we do so in accordance with applicable law.
Lawful basis and sharing
We rely on consent, contract, legitimate interests or legal obligation as appropriate for each processing activity, and we explain the basis where required.
Personal data is shared only with service providers that process information on our behalf, such as website hosting or email delivery, under instructions that limit its use.
We do not transfer personal data to third parties for their own marketing purposes.
Retention
Enquiry information is retained only for as long as needed to respond and to keep a record of the enquiry, after which it is deleted or anonymised.
Information relating to agreed work is retained in line with the relevant contract and applicable legal obligations.
Technical log data is retained for a limited period for security and operational purposes and then deleted.
